Posts Tagged ‘user experience’

Do you need a Responsive Site, Mobile Site or App?

Tuesday, May 8th, 2012

responsive vs mobile vs appThere’s no denying the impact that mobile has today on a business. A recent study by IDC predicts that mobile devices will outnumber laptops and desktops combined by 2015, and Forrester Research has stated that by 2014 mobile will influence more than 50% of retail transactions. Even with these figures, the majority of Canadian businesses don’t have a clear strategy of how they’ll address mobile.

Essentially there are three options for going mobile, you can make your current website optimized for mobile by implementing a responsive design, you can build a dedicated mobile website or you can create and deploy mobile applications. (more…)

Exploring Responsive Web Design

Friday, November 18th, 2011

As companies struggle today with their mobile presence, they are often faced with the requirement of offering a “one-size-fits-all” approach or are forced to tailor their site for a few select devices. One alternative that’s making waves recently is an approach pioneered by Ethan Marcotte, called responsive web design. In short, responsive web design enables organizations to create beautiful user experiences that are optimized for a wide range of devices, while minimizing the need for costly device-specific development iterations. This approach breaks the constraints of the physical page and encourages designers to create designs that are dynamic and can reflow depending on size of the viewer’s screen.

With responsive web design, designers and developers can embrace this inherent fluidity from the ground up. As the size of the browser window changes, the content can simply reflow, resize and re-position itself on a sliding scale from the smallest phone to the largest desktop computer.

Responsive web design example

An example of responsive design. The look of the site changes to fit the visitor's resolution.

My colleague, Kent Rahman, recently authored a great eGuide explaining this approach and providing some guidance around the topic. I would encourage you to download the eGuide today and read more about how you can create engaging experiences for the desktop, web and everything in between.

Check out our own INM.com website for a live example of a responsive design. Our site is built to work on virtually every device, from a mobile phone through to a desktop screen.

Why Won’t IE6 Die?

Thursday, July 7th, 2011

Trashing IE6

A few weeks ago, WordPress announced that it was dropping support for Internet Explorer 6. For now, this will only affect blog writers and publishers, but this could soon affect viewers and readers of these blogs as well.

WordPress is definitely not the first to make this kind of announcement. Google announced that it will not support IE6 when it makes new improvements to its YouTube, Gmail Notifier and Google Docs services. Facebook, White Pages, Digg and many more sites are also on-board.

Microsoft, the maker of IE6, has been actively promoting its website http://www.ie6countdown.com to encourage and explain why people should move away from the browser. IE6 is two-months short of its tenth birthday, making it a real relic in a technology landscape where new browser versions are announced every 3-4 months. In fact, trying to load most websites on IE6 will bring up a very intrusive graphic encouraging the user to upgrade. (more…)

Celebrating World Usability Day

Thursday, November 11th, 2010

World Usability Day

Today is World Usability Day, an international celebration marked by 144 different events in more than 43 countries. This year’s theme, “Making life easy!”, is focused on creating awareness for designs, products, and services that improve and facilitate communications.

In celebrating this event, it’s a good time to sit back and reflect on how our experience with software applications has changed over the years. Years ago, software was focused on features and capabilities -the more an application did, the better it was. The role of the user was to learn now to work within the constraints of an application. There were guides, training sessions and thick manuals for each application a user needed to master. If a user needed help, he could always hit F1 and filter through reams of text-based content to figure it out. (more…)

UX Masterclass Presents Future View of User Experience

Thursday, September 23rd, 2010

UX Masterclass MontrealEarlier this week our friends at Yu Centrik and the UXalliance hosted UX Masterclass, a one-day international conference on user experience design, here in Montreal. The two groups did a great job of presenting a more advanced take on usability topics than you typically see in a one-day event. They recruited over 25 expert speakers from across the globe and provided local UX teams with the opportunity to meet with some of the leading minds in the UX space.

What was interesting about the conference was that it looked beyond the traditional content around user experience and provided an opportunity to dig into the processes and approaches for resigning the interactions of the future. Presentations went beyond the “expert instinct” and looked more at focusing on the client’s end-to-end user experience. This involves mapping all of the relevant touch points with a client from the first engagement to the last, not just looking at the experience within a specific application. This moves the UX effort out to the entire company, including marketing, customer support, administration, management, designers and developers. It also involves looking at user experience design that’s multiplatform, supports multiple entry points and accommodates a global audience. (more…)

The Psychology of User Experience: Usability Week 2010

Thursday, September 2nd, 2010

Usability Week 2010 - TorontoEarlier this month I attended Usability Week 2010 in Toronto. This week-long event was put on by the Nielsen Norman Group and it featured a series of full-day tutorials led by usability experts on a variety of subjects, ranging from information architecture through to user testing.

The tutorial I attended focused on the role the human mind plays in defining the principles of usability. It did a great job of presenting details about how humans process information and the impact that this has in predicting peoples’ reactions and making effective design decisions leading to intuitive interfaces. (more…)

Five Usability Challenges of the iPad

Wednesday, July 28th, 2010

iPad Usability

After spending some quality time with the family iPad over the past two weeks, I’ve discovered some key usability challenges that are hard to ignore.  A major issue with the device is the lack of consistency between applications. Although Apple claims to have a stringent review process, the experience and the behaviours vary considerably between apps. At one extreme you have the infinite page scrolling of the Gap 1969 Stream application, which is nothing more than a massive page that you can navigate through and click on items to view. At the opposite extreme, you have the Flipboard application that transforms a simple RSS reader into a new type of interactive magazine.

Here are my top five usability observations with the iPad: (more…)

New RIA Application for the Retail Photo Industry

Thursday, March 4th, 2010

Well, the secret is finally out! Last week at the Photo Marketing Association (PMA) conference in Anaheim, our partner Tripod Ventures finally unveiled a really cool project that we’ve been working on over the past three years. The application, called Pixtorio One, is a completely new type of photo platform for retailers that leverages rich internet application (RIA) technology and a rich user interface to fundamentally change how customers order prints and other photo products both at in-store kiosks and over the web.

Pixtorio One Screenshots

Pixtorio One provides photo retailers with a single customer experience for both web and kiosk environments, a unified order process for all photo products, and a robust back-end photo management solution.

We worked on the concept, development, design of the multi-platform web application as well as the creation of the back-end infrastructure that is architected to handle massive volumes of simultaneous users and process huge numbers of transactions daily.

You can learn more about the project by visiting the Pixtorio One website. Congrats to our partner Tripod Ventures on a successful launch!

The Xbox 360 Experience

Monday, January 26th, 2009

It’s amazing to think of how far products have come in our digital generation. Before, consumers would purchase a piece of equipment with a sole purpose in mind, knowing that their experience of this product would be the same as the day they sent in their warranty card.

Oh how things have changed. We’ve moved into an era where via a software push, our user experience of a hardware solution can completely change and a product purchased with a set of expectations gets a re-vamp within seconds.

Case in point, Microsoft continuously pushes out firmware changes to their popular gaming console, the Xbox 360 to further improve the consumer experience. Back in November they released an update by the name of the
“New Xbox Experience (NXE)”
in which, among many updates, they completely redesigned their user interface and revamped their navigational system to be more in line with the look and feel of Windows Media Center (although to many, it seems to be a bit closer to the look of Apple’s iTunes cover flow system). They also added fully customizable avatars for use in game play and now allow users to create custom skins for wallpaper backgrounds as an additional means to personalize the user experience. In addition to this, Microsoft partnered with Netflix to permit subscribers to watch movies on their Xbox 360’s.

Is there something to learn from the Xbox 360 Experience for businesses in other industries? How can traditionally static devices we encounter on a daily basis transform their user experience in the blink of an eye? What improvements can be harnessed via small iterative changes to an existing structure to how users have traditionally come to know your product? Is there a way to build in this agile approach within your industry?